Response Templates
Empathetic, on-brand replies to common customer queries.
2 Prompts
PROMPT 01
Apology Email for Service Failure
Write an empathetic customer apology email for [describe service failure] experienced by [customer name/type]. Acknowledge the issue, take responsibility (without admitting legal liability), explain what happened in simple terms, describe the remedy offered ([compensation/fix]), and provide assurance it won't happen again.
Apology
Service Recovery
PROMPT 02
Product FAQ Answers (10 Pack)
Write clear, friendly answers to these 10 frequently asked questions about [product/service]: [list 10 questions]. Each answer should be 2-4 sentences, jargon-free, and end with a helpful next step. Match this brand voice: [describe voice].
FAQ
Help Centre
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